Do you offer free shipping?
YES! We offer FREE shipping to Canada & the US on all orders over $150 CAD after discounts and promo codes.
When will you ship my order?
Orders are shipped within 1-3 business days.
Upgraded Express orders are prioritized and will be shipped within 1 business day (with the exception of weekends and holidays).
When will my order arrive?
The time it takes for your order to arrive once shipped will depend on your location and selected shipping method. As postal services are implementing safety and social distancing methods, deliveries may take longer than usual. Note that we are not responsible for undeliverable packages due to incorrect addresses.
Shipping times are only estimates and exclude weekends and holidays.
Canada: 2-10 business days
United States: 3-8 business days
Refer to your tracking number for more accurate information on when your order will arrive. Please note it can sometimes take a few days for it to register or show up with changes.
How do you ship your orders?
All items are shipped using Canada Post.
Why is shipping so expensive?
The simple answer is… shipping is expensive in Canada. It’s a big country with many remote areas and this means higher average prices for consumers. We charge you only what Canada Post charges us and don’t add a mark-up or take a cut.
How can I track my order?
There are two options for shipping - tracked and untracked.
If you choose tracked shipping you will be assigned a tracking number that will be emailed to you once your items have shipped.
If you choose untracked shipping, you will receive a confirmation email once the package has been shipped. Once the untracked item has been shipped, we are no longer responsible for it. We are not responsible for replacing lost items unless the item has a tracking number.
All shipping charges are based on the total weight of goods purchased.
For any US shipments, applicable duties, handling fees and VAT are the responsibility of the purchaser.
Please note that FREE Standard Shipping to the US for orders of $150 or more are sent with a Small Packet US Air service that does not include a tracking number. To choose a tracked service, please choose "Tracked Packet" as your shipping option.
If you reside in Vancouver, you have the option to pick up your order from Collage Collage (3697 Main St, Vancouver, BC V5V 3N6).
Select Pick Up when checking out *Only use this selection if you will be picking up the order.
Once the order is ready for pick up, a confirmation email will be sent to you. Pick up hours are Thursday & Sunday from 12pm - 4pm
For more information, visit our Local Pickup page